FAQ

What products will you make?

Are you going to make a sprocket/rebate scanning holder?


Yes! In fact, we have a working prototype for the 35mm sprocket scanning holder. We are also working on one for 120 medium format with rebate, as well as a host of other holders that suit 'strange' formats.




What camera/lens/copystand/light do you recommend?


We have a whole Gear Guide outlining the equipment we recommend to use with our products. You can find it in the top-right hand menu under 'Guides'.




I have curly negatives, will this hold my film flat?


Scanning curly negatives is usually a big problem, but our holders have build in S-curved tracks that mechanically flatten the film in addition to precision-made tight tracks that assist in keeping the film flat. We have optimised our holders for flatness and our users have often commented on how flat the film is held, even on old curly negatives.





Can I do this with the Valoi system?

Can I scan smaller formats than 6x9 in the 120 Holder?


The maximum frame size on the standard Valoi 120 Holder is 6x9, but smaller 120 formats such as 6x6 or 6x4.5 are also fine in it. If you are worried about stray light we have additional masks that slot under the Holder to block that off. Please see our webshop at valoi.kamerastore.com.




Will the VALOI 360 system do large format?


In short - no. This system is made for roll film formats and optimised around that. Incorporating 4x5 into it would be lead to a lot of compromises that we were not willing to make. We could bring out a simple glass-sandwich holders, but our philosophy is to only make products we believe is add something new to the market. However, we do have ideas on how to do that in the future...




Do your holders work with strips of film?


Yes, you can scan as little as three frame stips on the holders. However, it will be slower and the flatness might be worse than if you have a while roll. Particularly the first and last frame of the strip might be worse, but perfectly useable. Therefore, we recommend you ask your lab to give film back to you uncut, then scan it, then cut yourself for storage. Most labs are happy to do this and will at no extra charge. Dedicated strip scanning equipment (that has quite different requirements) is something we would like to release in the future.





There is something wrong with my Valoi products

Who should I contact to get support for my Valoi products?


We want to give the best help possible but we are also very busy. Therefore, please read through the FAQ before contacting us directly.



The best way to get in touch with us is to email hello@valoi.co - this way you get directly in touch with our co-founder, Arild, who can help you with anything you would need including:
- How to use Valoi products
- Technical problems or damage
- Returns
- Shipping queries
- Problems with scanning
- What products to use in conjunction with Valoi




The 35mm Holder wobbles a lot when it sits in the Advancer, or all four rubber-feet don't touch the ground when using it wihtout the Advancer.


This is a known problem from batch #1 of our 35mm holders. The manufacturer has recognised the problem and we added additional steps to our quality control after shipping the first 250 units. If you have one of these units, please send an email to hello@valoi.co with pictures attached of the holder sitting on a flat surface showing the curve clearly. Please note that we won't replace holders that are only slightly bent, as most holders from this batch has some amount of curve. The ones with minimal curve does not influence the flatness of your film while scanning.




The knob on the VALOI Advancer is coming loose after a few rolls of film. What do I do?


You can add some lock-tite to the screw before you screw it in. If you continue to have issues, please contact hello@valoi.co




The 120 Holder lifts from the Advancer when the Duster is used.


This is a known problem and will be fixed in future revisions. The easiest solution is to put a finger ontop of the back of the holder when advacning. This ensure that the Holder stays in place and resolves issues with framing or focus.